01SYSTEM
See the whole system
Connect models, data, permissions, experience, GTM, and adoption before committing to the shape of the product.
Selected work · 01–04
Four products. Four kinds of judgment.
Product strategy across agents, domain-specific models, insight discovery, and enterprise search. Sensitive operating context remains sanitized.
01
Level AI · 2025 - Present
AI Workers
Led the product before, during, and after launch - from strategy and experience design through pricing, GTM, and adoption.
Public product view · Level AIAIW / 01
70+3.5x
Read case02
Level AI · 2025 - Present
Latitude / Core AI
Own product strategy, productization, evaluation and quality systems, and infrastructure economics for the intelligence layer beneath Level AI.
Latitude model portfolio07 capabilities
01Transcription71 → 95
02RedactionPII
03IntentNLU
04SummaryContext
05iCSAT100%
06QualityEvidence
07VoCThemes
Different jobs. Different quality bars, latency budgets, and operating constraints.
77M+
Read case03
Level AI · 2025 - 2026
Voice of Customer 2.0
Rebuilt Voice of Customer from a manual exploration tool into an automated insight-discovery experience for leaders and analysts.
Voice of CustomerInsight view
01Signals
02Concerns
03Themes
04Evidence
Narrative insight
What changed, why it matters, and where to investigate.
3-5x14+
Read case04
Contify · 2022 - 2025
Enterprise Search & AI Insights
Led the vision and launch of a grounded AI insights platform combining enterprise search, a knowledge graph, and multi-model orchestration.
Enterprise searchGrounded answer system
Search
Source-grounded response
SOURCE 01
SOURCE 02
SOURCE 03
Search relevance · knowledge graph · evidence
85%5K
Read caseHow I work
A product operating track
From ambiguity to adopted behavior.
Four moves I repeat across models, platforms, applications, and go-to-market systems.
AmbiguityRepeat behavior
02PROTOTYPE
Make judgment tangible
Use code, agent workflows, and clickable prototypes to make product decisions concrete while they are still cheap to change.
03BEHAVIOR
Instrument real behavior
Define quality, breadth, depth, retention, and unit economics before calling a launch successful.
04CONTEXT
Lead the decision
Align executives, engineers, ML teams, design, and GTM by making evidence, constraints, and tradeoffs explicit.
01
Feb 2025 - Present
- Own AI Workers, Voice of Customer, Conversation Intelligence, and Latitude / Core AI strategy.
- Lead across 15+ frontend/backend engineers, 5+ ML engineers, and 2 designers.
- Partner with the CEO, CTO, sales, and marketing from platform strategy through commercialization.
Current
02
2022 - 2025
- Led a grounded RAG and knowledge-graph assistant to 85% customer adoption.
- Scaled enterprise search to 5K daily active users and launched 20+ integrations.
- Grew the product organization from one to seven PMs.
Chapter closed
03
2020 - 2022
- Established continuous discovery and experimentation, increasing product CSAT from 55% to 80%.
- Shipped CRM personalization that increased usage 18% and NPS by 30 points.
Chapter closed
04
2015 - 2020
- Built a flagship B2B SaaS platform from concept to launch.
- Won the first enterprise customer in three months and reached 20+ customers in year one.
Chapter closed